Yes, after an employee has been working with us for over a year, they get a week of vacation. But our remote staff is trained for rotation. So you will always have staff available.
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FAQ
Can I use multiple staff?
Yes, we currently have teams with 10 members in them, you can have as many people as
you need working for you.
What can the remote staff do for you?
Our staff handles a wide variety of office tasks including receptionist duties, call screening, document preparation, customer service, customer onboarding, legal intakes, customer follow-ups, mail sorting, fax sorting, insurance claims, medical appointment scheduling & follow-ups, etc. They can be trained to do most things your business requires.
How do you communicate with a remote staff?
There are several options like a softphone, physical phone, zoom, hangouts, etc.. you can tell
us what is more convenient for you and we will have everything ready.
How do I get my staff assigned?
They go through an interview and grammar test, we will have you speak to the potential
employee as well before he/she is hired.
Where are your staff located?
All of our remote staff is located in our facility in Mexico.