ABOUT US
Having been in the advertising and lead generation business for over 20 years, we have seen first-hand the challenges service businesses face when providing excellent customer service to current and potential clients.
Keeping overhead down and great service at a level that will allow your business to grow and thrive is definitely a balancing act.
In 2016, facing these ongoing issues for our own call center in California, we experimented with opening a call center in Mexico. We hired only truly bilingual and professional staff. Our clients were so impressed and pleased with the improved quality of service that some started asking if we could hire team members on their behalf… and Obsidian Staffing was born.
With nearly 50 team members and lots of room to grow, we are ready to immediately assist with your staffing needs. Whether it’s customer service, receptionist duties, front/back office tasks, marketing, IT, social media or web maintenance, we have the perfect person for your growing business.
Legal
Legal
In Obsidian Staffing we want to provide you with skilled legal assistants, temporary or with a full-time basis. We can deliver legal staffing that can assist with your long-term and recurring legal and compliance projects and consulting solutions to address your unique needs.
Medical
Medical
In Obsidian Staffing we can provide you with a team that can operate from a remote location that can be found in a variety of departments within a healthcare organization, including patient assessment, medical procedure appointment scheduling, and record keeping.
Digital Marketing
Digital Marketing
Marketing is nowadays taught as a separate specialty, a branch of PR or journalism programs, and as a set of courses in numerous specialties out there. We want to offer you staffing solutions and highly regarded consulting experience under one roof to help you deliver world-class customer experiences.
Data Collection
Data Collection
One of the biggest assets of the digital world today is data. If you have large amounts of data but it’s disorganized or with missing batches, then you might be losing big time on having an edge on the market.
Office Assistant
Office Assistant
When you are in the need of administrative assistants or other office support to get your team through busy periods, seasonal peaks, employee absences, or special projects, we got you covered. We’ll make sure that you increase your productivity and that you save some extra time while you’re at it!
Call Center
Call Center
We want to help you with your customer service tasks, with our staff, your business can deal with customer complaints, feedback, and business processes while giving you and your team more time to focus on driving your business forward.
WE ARE BILINGUAL
We understand cultural diversity and the importance of providing help and assistance for those who need it, that is why we make sure all of our staff is bilingual in order to reach and cover a larger demographic.
Remote Staff
 As low as $875 a Month
All of our staff is specialized in administrative duties, accounting, social media management and maintenance, all depending on your needs.
Call Center
75 cents a Minute
We provide you with a trained staff that focuses on customer care within our numerous outbound and inbound call center services.
Remote Staff
 As low as $875 a Month
All of our staff is specialized in administrative duties, accounting, social media management, and maintenance, all depending on your needs.
Call Center
75 cents a Minute
We provide you with a trained staff that focuses on customer care within our numerous outbound and inbound call center services.
Regular Staff
Compare for Yourself
Below you will see all the advantages of hiring Remote Staff over the regular staff you would find locally. All Statistics gathered below are on a full-time monthly basis and in the state of California.
Remote Staff
Salary
$1750
Brick & Mortar
Payroll Taxes
Workers Comp Ins.
Unemployment Ins.
Liability Ins.
Utilities
Equipment
IT Support
Vacation
0 Days**
$4986
Total
$1750
Total Savings  =  $3,236
**Alternate staff are trained to fill in for each other during vacation days.
Compare for Yourself
Below you will see all the advantages of hiring Remote Staff over the regular staff you would find locally. All Statistics gathered below are on a full-time monthly basis and in the state of California.
Salary
$2600
$1750
*Volume rate.
Brick & Mortar
$453
Payroll Taxes
$180
Workers Comp Ins.
$75
Unemployment Ins.
$48
Liability Ins.
$40
Utilities
$35
Equipment
$1200
Office Supplies
$100
IT Support
$255
Vacation
14 Days
*Staff is trained for Rotation.
Total
$4986
$1750
Total Savings  =  $3,236
“
Working with Obsidian has been a great experience!
Not only did they listen to our specific needs, they also made sure that all the staff they assigned us was trained and HIPAA certified. We have really connected with our remote staff and it feels like they are right here in the office. They certainly made our team stronger and more efficient.
J. Parker, Business Owner
“
Working with Obsidian has been a great experience!
Not only did they listen to our specific needs, they also made sure that all the staff they assigned us was trained and HIPAA certified. We have really connected with our remote staff and it feels like they are right here in the office. They certainly made our team stronger and more efficient.
J. Parker, Business Owner
FAQ
Here you will find answers to the questions our team gets asked the most about the remote staff, call center and other services we provide our clients.
If the questions you have are not listed here please click below, there you will find more detailed answers.
Alternatively, you can use our chat feature to get answers right away.
Yes, the remote staff observes U.S. holidays.
Yes, after an employee has been working with us for over a year, they get a week of vacation. But our remote staff is trained for rotation. So you will always have staff available.
We provide you with a custom schedule tailored to the needs of your company.
Yes, we currently have teams with 10 members in them, you can have as many people as
you need working for you.
Our staff handles a wide variety of office tasks including receptionist duties, call screening, document preparation, customer service, customer onboarding, legal intakes, customer follow-ups, mail sorting, fax sorting, insurance claims, medical appointment scheduling & follow-ups, etc. They can be trained to do most things your business requires.
There are several options like a softphone, physical phone, zoom, hangouts, etc.. you can tell
us what is more convenient for you and we will have everything ready.
They go through an interview and grammar test, we will have you speak to the potential
employee as well before he/she is hired.
All of our remote staff is located in our facility in Mexico.
You have 100% control of the tasks and responsibilities of your remote staff members. We support them with the office, equipment, phones, and IT staff they need to stay in touch, so they are always just a phone call, email, or zoom meeting away.
Our price range varies from client to client, as their needs are different from one another, It all depends on your needs!
TRUSTED BY
Through the years, we have worked with several companies in different fields, each one having their own needs, creating experiences and delivering results, at the end of the day, being trusted by our clients it´s our greatest joy.
Ready to get started?
Build your dream team today!